Contact information

Get in Touch

Welcome to niltiak! We're here to help you with anything you need whether it's a question about your order, support with a product, or a potential collaboration. Please use the contact details below to reach our team. We aim to respond to all inquiries within 24 hours on business days.

Customer Support

For general questions about our products, sizing, materials, or anything related to your shopping experience, our customer support team is happy to help.

Email: info@niltiak.com.au
Response time: Within 24 hours (Monday to Friday)

Order Inquiries

Have a question about an existing order, shipping status, or delivery? Please reach out with your order number so we can assist you as quickly as possible.

Email: info@niltiak.com.au
Please include:

Your order number
Your full name
A brief description of your inquiry

For information on returns and refunds, please visit our Refund Policy. For shipping details, see our Shipping Policy.

Returns & Refunds

All return requests must be submitted by email before sending any item back. Please contact us first so we can guide you through the process and provide the correct return address.

Email: info@niltiak.com.au
Subject line: "Return Request – [Your Order Number]"

Press & Media

For press inquiries, interview requests, or media partnerships, please get in touch with our team. We're happy to provide brand assets, product samples for editorial features, and additional information about niltiak.

Email: info@niltiak.com.au
Subject line: "Press Inquiry – [Publication Name]"

Collaborations & Partnerships

Are you a content creator, influencer, or brand interested in working with niltiak? We're always open to creative collaborations that align with our brand values.

In your message, please include:

A short introduction about yourself or your brand
Your social media handles or portfolio
The type of collaboration you have in mind
Your audience demographics (if applicable)

Email: info@niltiak.com.au
Subject line: "Collaboration – [Your Name / Brand]"

Business & Wholesale Inquiries

For wholesale opportunities, B2B partnerships, or business-related questions, please reach out to our team. We'll get back to you with detailed information.

Email: info@niltiak.com.au
Subject line: "Business Inquiry – [Company Name]"

Customer Service Hours

Monday to Friday | 09:00 AM – 06:00 PM (AEST)
Weekends | Closed

Time Zone: (GMT+10) Australian Eastern Standard Time

We aim to respond to your inquiries within 24 hours. During peak seasons or holidays, response times may be slightly longer, thank you for your patience.