Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
Important: All returns must be requested by email before sending any item back to us.
To initiate your return, please contact us first at info@niltiak.com.au. In your email, kindly include the following details so we can process your request quickly:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Your full name and contact details
Once we have received and reviewed your request, we will get back to you with the return shipping address and detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return by email will not be accepted. To avoid delays or rejected parcels, always wait for our confirmation before shipping anything back.
Return Shipping Costs
Please note that the customer is responsible for covering the return shipping costs. Original shipping costs are non-refundable.
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Any loss or damage during return transport is at the customer's risk until the package reaches us.
The only exception applies in cases where the item is defective, damaged, or incorrectly delivered in such cases, we will cover the return shipping costs (see section "Damages and Issues" below).
For any questions regarding your return, feel free to reach out to us at any time at info@niltiak.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately at info@niltiak.com.au if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, the return shipping costs will be covered by us.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Swimwear where the hygiene liner has been removed, or which has been worn, washed, or damaged
Unfortunately, we also cannot accept returns on sale items or gift cards.
For hygiene reasons, swimwear can only be returned if it is unworn, unwashed, and still has the hygiene liner and all original tags attached. Please try swimwear on over your own underwear.
If you have any questions or concerns about a specific item, please get in touch with us at info@niltiak.com.au before placing your order or sending anything back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have by first contacting us at info@niltiak.com.au and, once the return is accepted, make a separate purchase for the new item. Please note that return shipping for the original item is at the customer's expense.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that the refund will cover the price of the returned item(s) only original shipping costs and return shipping costs are not refundable (except in cases of defective, damaged, or incorrectly delivered items).
Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we've approved your return and you have not yet received your refund, please contact us at info@niltiak.com.au.
Your Rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
The returns process described above is offered in addition to these rights, not instead of them.
Contact Information
Store name: niltiak
Company name: Spivus Trade LLC
Company Address: 1308 Rollins Ave, Cheyenne, WY 82001, United States
Warehouse Address: 6 Durian Place, Wetherill Park NSW 2164, Australia
Company nr.: 2026-002004704
Phone: +61 468 147 370
Email: info@niltiak.com.au
Monday to Friday | 09:00 AM – 06:00 PM (GMT+10)
We aim to respond to your inquiries within 24 hours.